The challenge
People plan trips when your office is closed.
The agency’s busiest inbound hours are between 21:00 and midnight, and on Fridays — precisely when nobody is in the office. Every one of those messages is read the next working morning, by which time the traveller has asked two other agencies and received an answer from at least one.
The questions themselves are almost always the same: what is included, what documents are required, whether the dates are still open, what the price covers. Answering them takes a person, and most of them never convert — so the staff time is spent either way.
- Enquiries answered a full working day after they were sent
- The same package and document questions retyped constantly
- Staff time spent quoting travellers who were never going to book
What we built
Answer instantly, qualify automatically, quote only what is worth quoting.
Two services as one system. Your team’s first conversation is with a traveller who is already qualified.
AI receptionists & chatbots
Answers every enquiry in seconds at any hour, in darja, French or Arabic. It explains what a package includes, what documents are needed and what the price covers, then qualifies the trip — destination, dates, party size, budget — and books a consultation when the traveller is ready.
- Instant answers on packages, prices and documents
- Trips qualified before a human is involved
- Consultations booked into real availability
- Voice notes handled like text
Intelligent ERP & CRM
Every enquiry becomes a traveller file with the trip criteria attached, and every booking attaches to the same file. The agency sees which packages actually sell, in which season, from which channel.
- One file per traveller, with history and documents
- Bookings, payments and departures in one view
- Package performance per season and per channel
- Full conversation history across every channel
Modeled results
What the model shows
Modeled over a quarter at constant enquiry volume and constant advertising spend.
These figures are modeled for an illustrative agency of this size and channel mix. They are not measured results from a named client.
What this looks like for you
In travel, the agency that answers first is usually the agency that books the trip. If most of your enquiries arrive after closing, that race is currently being decided while your office is dark.