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Frequently asked questions

Everything to know before you start

The answers to the questions our clients ask us most often.

Three things. AI receptionists and chatbots that answer, qualify and book across WhatsApp, Instagram, Messenger and your website. An intelligent ERP & CRM that keeps your stock, sales and customers in one place. And custom websites. Most clients combine them: the site captures visitors, the AI talks to them instantly, and the ERP & CRM lets you watch it all happen.

WhatsApp, Instagram, Facebook Messenger and your website chat widget, all handled by one assistant that keeps the context of each customer from one channel to the next. It speaks Algerian Darja, French and Arabic, including the mixed way people really write, and it understands voice notes.

A conversation is one exchange with a customer over 24 hours, whether they send two messages or twenty, on any channel. Each plan includes a monthly volume of conversations, shared across every channel you choose and never billed per platform. Beyond it you pay per block of 1,000. The calculator on the pricing page gives your exact figure, not a range.
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You get an alert at 80% of your quota, with the date you are on track to run out. Then it is your call: top up in advance at a lower rate, or carry on. Either way the assistant keeps answering your customers: we never cut the service off, and nothing beyond your plan is billed without the agreement you gave when you signed. What you do not use rolls over, up to one month’s worth.

Yes, a one-off installation fee that depends on the plan and is shown on the pricing page. It is waived on a 12-month commitment.

By what it does. On the pricing page you tick the features you need, then fill in a short form and your estimated price appears straight away. It is an estimate, not a final quote: we then confirm the scope with you and send a firm quote.
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Yes. It qualifies the request, collects what is missing and handles steps like booking or ordering, and it passes the conversation to a human when that genuinely helps. High-value leads and urgent conversations are flagged to you in real time, so nothing important slips through.

A live command centre for your business: stock levels, sales, and one record per customer with their history across every channel. What makes it intelligent is that you can simply ask it a question in plain language, such as how much stock is left on a product or who has not come back in three months, and get an answer instead of building a report.

You do. Customer records, conversation history and the content you provide remain yours. We do not sell personal data. The details are in our privacy policy and terms.
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Yes. Book a demo and we show you the system running on your own channels first, then help you size the plan to your real volume.
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