The challenge
Losing a regular makes no sound.
A client who came every six weeks for two years stops coming, and nobody notices. There is no moment where it registers — no cancelled appointment, no complaint, just an absence that blends into a busy diary.
The centre knows its regulars by face, not by record. Nobody can produce a list of who has not been in for three months, so bringing them back is impossible in any systematic way. New clients are pursued with advertising while old ones leave through a door nobody is watching.
- Regular clients lapsing without anyone noticing
- No list of who has drifted, so no way to invite them back
- Advertising spent on new clients while existing ones quietly leave
What we built
A record per client, and a recall that runs itself.
The ERP is the build here — the assistant is what makes acting on it effortless.
Intelligent ERP & CRM
Every visit attaches to a client record with the treatment, the products used and the date. The centre can see, at any moment, who is due and who has drifted — without exporting or counting anything.
- One record per client with full treatment history
- Recall lists: who is due, who has lapsed, and since when
- Product stock tracked as it is used
- Revenue and treatment mix per room, per week
AI receptionists & chatbots
Clients who are due get a message on the channel they actually use, and can rebook by replying. Nobody has to make a list or place a call for it to happen.
- Recall messages sent on WhatsApp and Instagram
- Rebooking by replying, at any hour
- Knows treatment durations and room availability
- Works in darja, French and Arabic
Modeled results
What the model shows
Modeled over two quarters against an existing client list, with no change to advertising.
These figures are modeled for an illustrative centre of this size. They are not measured results from a named client.
What this looks like for you
Winning a new client costs more than inviting back one who already liked you. The only thing standing between you and that is a record of who has stopped coming.