The challenge
An order can arrive in four places and be lost in any of them.
Orders come in by WhatsApp, by Instagram DM, in the comments under a post, and by phone. One person watches all four and writes each order on a pad. On a busy evening an order gets missed, or the address is wrong, or the same order is prepared twice.
Because nothing is recorded in a system, nobody can say which dishes actually sell, which neighbourhoods order most, or whether a customer who ordered weekly has stopped. The café is busy and profitable and completely blind.
- Orders missed or duplicated on the busiest evenings
- Addresses and item counts transcribed by hand under pressure
- No record of who orders, what they order, or when they stop
What we built
One intake, one record, one kitchen ticket.
All three services here — the site is what turns a comment into a structured order instead of a conversation.
AI receptionists & chatbots
The assistant takes the order in the conversation the customer started, on whichever channel that is. It confirms items, checks the delivery zone, collects the address, totals the order and reads it back before confirming.
- Orders taken on WhatsApp, Instagram and the site
- Delivery zone and address checked before confirming
- The order read back and confirmed, so nothing is guessed
- Works in darja, French and Arabic, voice notes included
Intelligent ERP & CRM
Every order becomes one structured record and one kitchen ticket, regardless of where it came from. The owner sees dish-level sales, delivery zones and repeat customers without exporting anything.
- One order queue across all four channels
- Kitchen tickets generated automatically, no transcription
- Sales per dish and per neighbourhood
- Customer records with order history and usual choices
Custom websites
A fast ordering page with the live menu, so a customer who found you on Instagram can place a complete order without anyone typing anything.
- Live menu driven by the same system
- Ordering and delivery-zone check on the page
- French, Arabic and English from one build
- The assistant available on every page
Modeled results
What the model shows
Modeled over a quarter at constant order volume, on an evening-heavy delivery pattern.
These figures are modeled for an illustrative café of this size. They are not measured results from a named client.
What this looks like for you
Every channel you add multiplies the chance of a dropped order, unless they all land in the same place. Consolidating intake is usually the fastest fix available to a busy kitchen.